An Aim to Exceed Expectations

Our Customer Care Center is a team of specialists with extensive Aflac product knowledge and a passion for exceeding expectations. We believe service is a core component of any organization’s success and continually invest in technology and culture to ensure professional, friendly and productive caller interactions.

You can expect Call Center specialists to:

• Be trained on Aflac-specific products
• Be available in a live (non-IVR) environment
• Have appropriate licensing and HIPAA training
• Offer multi-lingual capabilities
• Provide inbound/outbound service